Effective Communication Skills Training in Nairobi

Effective Communication Skills Training

You can order tickets via Eventbrite through this link: www.eventbrite.com

Be a Consistently Professional & Effective Communicator 

Venue: The 680 Hotel, Located at City Centre, Nairobi

Date: 10th May 2014

Time: 9am - 1pm

Price: 1000 Ksh per person

Highly recommended for Job Seekers, New Business Owners, Candidates preparing for interviews and Industry Professionals looking to progress their careers

Trainers & Speaker For the Day:

• Kennedy Kipkoech - Human Resource Practitioner
• Charles Mwakio - Corporate MC & Trainer
• Stella Mwangi - CEO at Soundset Africa Creative 

Learn how to Communicate with Diplomacy, Tact and Credibility

How well you communicate can make or break your professional image. It directly influences how others view your work and performance as well as your prospects for career advancement and mobility. Unfortunately, being diplomatic, tactful and credible doesn’t always come naturally to people. Even when it does, such communication can easily be derailed by emotions and conflicts. To be a communicator who is skilled in all three areas, it takes awareness, training and the know-how to apply proven techniques to all kinds of situations.

This 4 Hour Training Session will teach you:

How to choose and use the most appropriate words and emotional tone for every business interaction and you will gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.

How to communicate and express yourself in any interview and also guarantee success at any interview through answering the right questions and communicating the right answers to your interview.

How to improve your day to day telephone etiquette.

How You Will Benefit

• Apply diplomacy and tact to be a credible and effective communicator 
• Manage the impact your communications have on your image 
• Define and leverage your communication style 
• Develop and demonstrate better listening skills 
• Understand the importance of perceptions 
• Explore communication style differences and learn to flex your own style 
• Recognize the impact of stress on communications and be able to adjust for it 
• Know what makes effective, powerful communication and develop the skills to model it 
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What You Will Cover

The Importance of Perception

• Understanding how perception and image can impact others’ perception of you and your performance
• Recognizing how diplomacy, tact and credibility are demonstrated through good communication

Communication Style Differences

• Knowing how style impacts the image others have of you 
• Flexing your style to communicate with more diplomacy, tact and credibility 
• Completing the Insight Inventory to better understand how style affects your communication effectiveness 
• Flexing your style to gender, generation and position 
• Recognizing how stress impacts how you use your style traits

Effective and Powerful Communication 

• Identifying and removing the roadblocks to effective communication 
• Knowing how to positively impact the visual, verbal and vocal components of communication 
• Describing the Know-Feel-Do Model of communicating 
• Implementing strategies for powerful communications and practicing them 
• Understanding nonverbal communication as a critical part of the communication process

Effective Listening Skills 

• Applying good listening skills in order to communicate with diplomacy, tact and credibility 
• Identifying the barriers and obstacles to effective listening 
• Using good listening skills to build and improve your image 
• Knowing how ineffective listening can cost you and the organization

Diplomacy, Tact and Credibility

• Defining the five actions that make for credible communication 
• Applying diplomacy, tact and credibility skills to create more effective communication 
• Identifying how “hot buttons” make people lose their diplomacy and tact—and credibility
• Being aware of your “hot buttons,” and preparing before you face these situations

Who Should Attend

Job seekers, Artists/musicians, Entrepreneurs and Professionals who work in Customer facing roles and want the skills to communicate in a positive, professional manner no matter what the situation.

Charges

1000Ksh per person. All costs are Inclusive of Certificates of participation. Boost your CV with this qualification and add it under recognition.

Book early while seats last. Our Events often get sold out early!! For more information contact us by emailing us on: info@r4kenya.com or calling us on 0711653177 / 0724286729